Page 133 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

120B RE-ENGAGE

: Coach proactively, and provide frequent feedback.
: Evaluate their ideas on merit.
: Allow flexible work arrangements.
: Allow informality and fun.
: Minimize corporate politics.
: Bend the rules for them when you can.

Millennials (born 1981–1994)

: Budget plenty of time for on-boarding.
: Ask about their goals.
: Give frequent feedback.
: Provide strong team leadership and structure.
: Allow for bending of gender roles.
: Provide up-to-date technology.
: Provide lots of training and mentoring.
: Allow flexibility in regard to where the work gets done.

We discussed multigenerational issues with Kemp Gallineau,
general manager of Gaylord Palms Hotel and Resort:

Q: Managers in some companies complain about motivat-
ing and managing the Millennial generation—those born
since 1981 or so. Has this been an issue at Gaylord Palms?
Gallineau: “No, not really. We use a lot of interns from the
colleges, and we put a lot of effort in trying to understand
them. I’m now in my 40s, and I realize things are changing.