Page 137 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

124B RE-ENGAGE

: “We feel we are truly valued by the treatment we receive, and it
makes us want to do the very best we can for the firm. The team
concept includes the copy people right on up to the attorneys. I work
for the most wonderful litigation partner, who is constantly com-
plimenting me on the job I do—a little pat on the back goes a
long way. I feel she genuinely cares about me as a person, not just
someone who works for her. This is truly a great place to work,
and I hope to finish out my working years here.”

They give employees the autonomy to use
their own judgment

: “I have worked at banks where every movement is monitored and
no one has any authority. At ABC Bank, we have authority, and
no one monitors every move. They merely monitor our successes
and failures.”
: “My supervisors trust my judgment, and no one is watching the
clock.”
: “I am treated as an adult who is responsible for my caseload. My
supervisor does not look over my shoulder every minute to make sure
that my work gets done. I am responsible for motivating myself to
do a good job and setting my own standards. I’ve worked for a lot of
other supervisors that have totally missed that whole concept.”

How Managers Can Overcome the Tipping Point of
Company Size

A few years ago a company that had won Best-Places-to-
Work competitions in its home city began to staff in remote
locations, in part because of its success in capturing a sig-
nificant share of the local market. As the company devel-
oped locations beyond the home office, engagement levels