Page 161 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

148B RE-ENGAGE

: Voices of Disengagement
Voices of Engagement
Coworker Distrust and Disloyalty
Trust in and Loyalty to Coworkers
“I have never had the opportunity
“I find there are quite a few trust
:
:
to be teamed with such a wonder-
issues in my department; you may
ful group of individuals in my
get a smile, but watch your
: working life.” : back.”
“I feel committed to the orga-
“It has good benefits and quality
nization and to my coworkers. I people; however, I feel that my
feel a part of a larger team that immediate team doesn’t dem-
encompasses all of our many onstrate that it is a good team
departments. We sometimes have to work with. There is too much
opposing needs, but at the center, coworker gossip and interteam
there is always the patient.” politics. We don’t try to work out
: “I love XYZ, they helped me things openly, but we hide it and
through a tough time . . . I would talk about it behind each other’s
not leave here for a million bucks. backs. It is eroding our team’s
(Well, OK, maybe for a million, but cohesiveness.”
it would have to be after taxes!).”
Dependable Coworkers Undependable Coworkers
: “I am very proud to be surrounded : “The teams I have to work with on
by some of the best people I know. the units are extremely wonder-
Each person here will go the dis- ful and caring. . . . I don’t find
tance for you, me, and anyone else.” that with my own department, as
: “Everyone is cross-trained, which several just sit around and just
promotes respect for each other’s don’t care; they don’t interact with
jobs. When you need to take a day patients unless called.”
off, there is no worrying that your : “The company needs to be more se-
job isn’t being done when you’re lective in their interviewing process.”
not in. There are always several : “Some of the employees are very
people that help out any way they motivated and want to excel, and
can. The teamwork here across all some have been here for a while
departments is incredible.” and feel they are entitled to just ride
: “This is the most incredible place through.”
I have ever worked. The reason is : “I love my actual job, but there
the people. They are well trained, is no teamwork on my unit. The
friendly, competent, welcoming of people I work with are very slack,
others, responsive to issues, and and that leaves the select few of
dead serious about satisfaction us to do their work plus ours.”
(employee, patient, and physician).”