Page 353 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

340B Notes

9 On a six-point Likert scale, the average gap between the youngest and oldest
generations is .27 when overall engagement is in the bottom quartile, and .13
when the overall engagement is in the top quartile. This difference is statistically
significant.
10 “Jobless Claims in State on Rise,” Omaha World-Herald, Nov. 27, 2008, p. B1.
11 “Pink Slips Report,” compiled by Klaus Kneale, Forbes.com, Jan. 28, 2009.
12 Survey from William Mercer Company, as reported by Matthew Quinn,
Financial Week, Feb. 3, 2009.
13 Clifford Kraus, “Auto Dealerships Teeter as Big Three Decline,” The New York
Times, Nov. 28, 2008.
14 “Caveat Vendor,” Forbes.com, Nov. 30, 2008.
15 Ray Baumruk and Ted Marusarz, “Is There a Recession?” Conference Board
Review, Vol. 45, No. 3, May/June 2008.
16 Dina Berta, “Leadership IQ’s Murphy: De-Stress Layoff Survivors,” Nation’s
Restaurant News, Feb. 2, 2009.
17 Personal interview.
18 Personal interview.
19 Personal interview.

: CHAPTER THREE

1 “Universal Engagement Drivers” is a trademark of Goldenrod Consulting, Inc.,
and Keeping the People, Inc.

: CHAPTER FOUR

1 “Second Annual Poll on Leadership,” U.S. News & World Report and Harvard
Center for Public Leadership, 2006.
2 Ibid.
3 “Senior Managers Play a Role in Employee Satisfaction Too,” PRNewswire–
FirstCall, Wednesday, Nov. 14, 2008.
4 Roger Maitland, “Support for Company Strategy Is Essential to Employee
Engagement,” People Management, 13586297, Vol. 13, No. 5, Mar. 8, 2007.
ISR’s 2006 database included both quantitative and qualitative information
from 1,956,600 employees from 242 organizations in 108 countries. There were
33 high-performance companies (with 581,180 staff) and 21 transitional firms
(with 297,500 employees).
5 Rita Zeidner, “Employers Increase Communication about Finances,” citing
study, “Communicating to Employees during the Current Financial Crisis,” HR
News, Dec. 30, 2008.
6 Joe Rei and Leigh Branham, “Changing of the Guard: How to Avoid a
Leadership Shortfall,” citing a research study by the Advanced Management
Institute, FMI Quarterly, Summer 2008.
7 Beth Kowitt, “How Are Other Companies Using Web 2.0?” Fortune, Sept. 15,
2008.
8 Stephen Baker and Heather Green, “Beyond Blogs,” BusinessWeek, June 2,
2008.