Page 354 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

Notes C341

9 “Most Companies Step Up Communication to Ease Workers’ Recession-
Related Stress, Watson Wyatt Survey Finds,” PR Newswire news releases,
Dec. 19, 2008.
10 John Chambers, “How I Work: ‘Lights! Cameras! Cue the CEO!’” BusinessWeek,
Aug. 21, 2006, p. 27.
11 Patricia O’Connell, “Don’t Let Top Talent Get Away,” BusinessWeek.com,
February 2009, p. 38.

: CHAPTER FIVE

1 Jim Clifton, “Engage Your People,” Leadership Excellence, 2007.
2 Gallup Management Journal, Sept. 13, 2007.
3 Charlotte Rayner, “What Does Bullying Cost Your Business?” People
Management, 13586297, Vol. 12, No. 24, Dec. 7, 2006.
4 “Uncertain Economy Weighs Heavily on US Workers, Accenture Study Finds:
Middle Managers Cite Workers’ Low Morale and Concerns about Job Security,”
Accenture Newsroom, Nov. 13, 2008.
5 Maureen Moriarity, “Workplace Coach: Leaders Can Help Layoff Survivors,”
Seattle Post-Intelligencer, March 2009.
6 Douglas McGregor, The Professional Manager (McGraw-Hill, 1967).

: CHAPTER SIX

1 Lynda Gratton and Tamara J. Erickson, “Eight Ways to Build Collaborative
Teams,” Harvard Business Review, November 2007, pp. 100–109.
2 Ibid.
3 David Pauleen and Brian Harmer, “Away from the Desk . . . Always: A New
Breed of Workers—Independent, Autonomous, Out of the Office—Requires a
New Breed of Manager,” The Wall Street Journal, Dec. 15, 2008, p. R8.
4 “Embrace the ‘Dwight Schrutes’ in Your Workplace,” Newswise, Mar. 27,
2009.
5 Ellen McGirt, “Cisco Gets Radical,” Fast Company, January 2009, p. 88.

: CHAPTER SEVEN

1 From the Rackspace corporate Web site at www.rackspace.com.
2 A registered mark of Rackspace.
3 For more information about this concept, see The Ultimate Question: Driving
Good Profits and True Growth by Fred Reichheld Harvard Business Press,
2006.
4 The Business Journal (Phoenix), Vol. 25, No. 11, Dec. 10, 2004, p. 48.
5 “Best Places to Work in the Bay Area,” San Francisco Business Times, Apr. 27,
2007, p. 19.
6 Business Courier (Cincinnati), Vol. 21, No. 30, Nov. 12, 2004, p. B8.
7 “Best Places to Work,” Business First, Nov. 11, 2005, p. 29.