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B NOTES

: CHAPTER ONE

1 For a complete review of the Quantum employee survey, a list of communities
where annual events are conducted, and other information about the Best-Places-
to-Work events, please go to www.re-engagebook.com, Appendix A.
2 Blake E. Asforth, Glen E. Kreiner, Mark A. Clark, and Mel Fugate, “Normalizing
Dirty Work: Managerial Tactics for Countering Occupational Taint,” Academy of
Management Journal, 2007, Vol. 50, No. 1, pp. 147–174.
3 The Conference Board study of employee engagement, 2006.
4 Corporate Leadership Council report of employee engagement, “The Effort
Dividend: Driving Employee Performance and Retention Through Engagement,”
2004.
5 J. M. Crant, “Proactive Behavior in Organizations,” Journal of Management,
Vol. 26, pp. 435–462.
6 Press release from Quantum Workplace at PR Newswire, June 25, 2009.

: CHAPTER TWO

1 Malcolm Gladwell, The Tipping Point: How Little Things Can Make a Big
Difference (Bay Back Books, 2000).
2 Ibid., p. 179.
3 Ibid., p. 181.
4 Ibid.
5 Ibid., pp. 184–185.
6 “Millennials Usher in New Kind of Work Life,” Omaha World-Herald, June 16,
2008, p. D2.
7 Copyright 2009 Quantum Workplace, Goldenrod Consulting, Inc., and Keeping
the People, Inc.
8 In estimating the variance for the model, a Taylor-series estimate was used.

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