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Other titles in the Briefcase Books series include:
Customer Relationship Management
by Kristin Anderson and Carol Kerr
Communicating Effectively by Lani Arredondo
Performance Management by Robert Bacal
Recognizing and Rewarding Employees by R. Brayton Bowen
Six Sigma for Managers by Greg Brue
Motivating Employees by Anne Bruce and James S. Pepitone
Leadership Skills for Managers by Marlene Caroselli
Negotiation Skills for Managers by Steven Cohen
Effective Coaching by Marshall J. Cook
Conflict Resolution by Daniel Dana
Project Management by Gary R. Heerkens
Managing Teams by Lawrence Holpp
Hiring Great People by Kevin C. Klinvex,
Matthew S. O’Connell, and Christopher P. Klinvex
Empowering Employees by Kenneth L. Murrell and Mimi
Meredith
Presentation Skills for Managers, by Jennifer Rotondo
and Mike Rotondo
The Manager’s Guide to Business Writing
by Suzanne D. Sparks
Skills for New Managers by Morey Stettner
Manager’s Survival Guide by Morey Stettner
Interviewing Skills for Managers by Carolyn B. Thompson
Managing Multiple Projects by Michael Tobis and Irene Tobis

To learn more about titles in the Briefcase Books series go to
www.briefcasebooks.com
You’ll find the tables of contents, downloadable sample chap-
ters, information on the authors, discussion guides for using
these books in training programs, and more.