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                                                          Identifying the Critical Work     91


                            American Railroads.  The  Association’s database includes Non-Accident
                            Release incidents involving tank cars for all U.S. carriers. The information,
                            as summarized in Figure 8-3, confirms that manways, rupture discs, other
                            top fittings, bottom outlets, safety relief valves, and liquid fill lines, are the
                            most frequent sources of leaks. Success in preventing future incidents will
                            require the team to ensure that all potential causes of releases are effectively
                            addressed.
                               After investigation and input from all members, the improvement team
                            identifies the specific work needed to minimize transportation incidents
                            controllable by the team. Critical tasks identified include:

                               1. Documentation of the tank car inspection and securement process in
                                  a reference manual including:
                                    Preloading inspection procedures and checklists
                                    Procedures for inspecting and replacing gaskets
                                    Proper use of tools for securement
                                    Procedures for tightening and securing dome lids, plugs, caps,
                                    valves, and other connections
                                    Postloading inspection procedures and checklists

                               2. Formal operator training including:
                                    Importance of zero tank car leaks
                                    Specific actions required to correctly perform each step of the
                                    documented tank car inspection and securement process
                                    Tool selection and proper usage
                                    Skills checks to ensure proficiency

                               3. An audit process involving scheduled hands-on inspections of tank
                                  car securement by members of the loading and shipping team.


                            Sustaining Performance


                               The chemical loading and shipping team is confident that execution of
                            the work identified as critical will drive the frequency of controllable trans-
                            portation incidents toward zero. To help sustain long-term execution of the
                            critical work, the team’s process includes:

                                 Measurement systems for monitoring both the frequency of trans-
                                  portation incidents and results of tank car securement audits
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