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152 Serious Incident Prevention

References

1. R. Jackman, “Never Treat Humans Like Relations,” Proceedings: 56th Annual
Southern Industrial Relations Conference (now Blue Ridge Conference on
Leadership Inc.), 1975, 14–18.
2. A. C. Daniels and T. A. Rosen, Performance Management: Improving Quality
and Productivity Through Positive Reinforcement (Tucker, Georgia:
Performance Management Publications, 1984), 46–73.
3. “NJ Probe Targets Sears Auto Centers,” Dallas Morning News, 16 June 1992.
4. M. Ammerman, The Root Cause Analysis Handbook (Productivity Inc.: 1998),
66–67.
5. “Busy Port, Dangerous Mixture,” Dallas Morning News, 22 December 1996,
45A, 52A.
6. M. Ammerman, The Root Cause Analysis Handbook (Productivity Inc., 1998),
89.
7. J. Reason, Managing the Risks of Organizational Accidents (Aldershot,
Hampshire, England: Ashgate Publishing Limited, 1997), 126–129.