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Indexpp196-198  4/17/02  10:54 AM  Page 197





























                                 Index














                             A                                Chemical incidents (see hydrocarbon-
                             Apollo I, 45–46                   chemical
                             Association of American Railroads, 90–91  Computer modeling, 74
                             Automobile safety (see motor vehicle  Consensus, 61–62
                              safety)                         Corrective action, 35, 148–152, 192
                             Aviation safety, 86              Covey, Stephen R., 22, 50, 108
                                                              Crandell, Robert C., 50
                             B                                Critical work, 34, 83–102, 113–121,
                                                               159–181, 191
                             Barriers to improvement, 27–28
                                                              Crosby, Philip B., 93
                             Behavioral-safety, 29–31, 44, 143
                             Bhopal, India, 3, 33, 72–73
                             Bill Dillard Shows, Inc., 48     D
                             BLEVE, 41                        D-Day, 55
                             Bonfire incident, 4              Deming improvement cycle, 32–33, 42–43
                             Boorda, Jeremy, 38               Demosthenes, 40–41
                             Boston Celtics, 153              Department of Defense, 78
                             Brainstorming, 62–66             Drucker, Peter, 39, 46–47
                                                              Dyson, James, 111–113
                             C
                             Case study, 159–189              E
                             Causal factors, 88–89, 148–152   Eastman Chemical Company, 1–3, 41, 143
                             Chaffe, Roger, 46                Elliot, Frank, 55–56




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