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Dilemma 3: Parts Versus the Whole ■ 89

confi rming that their professional skills are still needed and
that they can contribute their individual expertise without
having to give up anything.

Process of Consensus Versus Realization of Mature Product

The Teamworker Versus the Completer-Finisher
Still the work of the servant-leader is not fi nished. In the next
phase of the innovation process there is a tension between
the individual and the greater whole. Now that the differ-
ent disciplines have worked together through the planning
phase, it is time to get the endorsement of the whole group.
The Plant, Monitor-Evaluator, Specialist, and Coordinator
have begun the project, but if it is not completely fi nished
or refi ned, no one will want to buy the product. To get the
team on the same line, in both the technical and the social
aspects, there is critical work to be done by the Completer-
Finisher and the Teamworker. The Completer-Finisher is
someone with an eye for detail that can make the whole sys-
tem user-friendly. He or she has a keen sense for shortcom-
ings and gaps and knows exactly if the team is on schedule.
The Completer-Finisher makes sure that quality is guaran-
teed and that the product is delivered on time.
Team members are often less enamored with details
and can become frustrated with the analytical and meticu-
lous approach of the Completer-Finisher whose fear is that
the next phase of the project will be squeezed for time. That
is why the servant-leader brings in the Teamworker, the
social-emotional specialist who preoccupies him- or herself
with the “human factor.” The Teamworker keeps the team’s
spirits high, acting as social glue by eliminating confl ict
points. He or she is kind and observant, which helps him
or her to promote participation, facilitate team processes,