Page 110 - Harnessing the Strengths
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Dilemma 3: Parts Versus the Whole ■ 93
the case of IBM and Shell, where individuals competed as
to who worked the best with, fi rst, their colleagues and
then their clients. This is precisely what the servant-leader
aims for.
Notes
1 Adam Smith, The Wealth of Nations (London: Methuen & Co.,
1904; fi rst published 1776).
