Page 190 - Harnessing the Strengths

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BENCHMARKING

SERVANT-LEADERSHIP

ervant-leadership means combining the attributes
of leadership, in all its pride and prominence, with
Sthe attributes of service, in all its humility and self-
effacement. But how are we to do this? And how can we
measure if we are being successful?
In this regard, it is helpful to fi rst distinguish between the
two attributes, in order to see how they might be integrated
thereafter. Only when individuals see that these are highly
contrasting characteristics does it make sense to see how
these might be unifi ed by a certain form of leadership.
We, therefore, begin our measurement task with
straight-line Likert scales, which, in this case, assess Lead-
ership and Service separately. (See Figure 13.1.) When we do
this, our respondents can see that these characteristics differ
and that it is fi rst necessary to make a mental distinction.
In Likert’s model, choosing one position has conse-
quences for the other. If someone scores 7 on Leadership,

0 10
Leadership Service
Figure 13.1 Likert scale assessment of leadership and service

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