Page 206 - Harnessing the Strengths

Index ■ 189

Education, 34–35 Greenleaf, Robert K., 3–5, 7, 8
Emotional lifelines, 18 Greenleaf Center for Servant-
Empowerment, 8, 30–31 Leadership, 5, 165
Enron, 142 Groening, Matt, 104
Error-correcting system, 64 Growth, commitment to, 35–36
Ethnocentrism Grundig, 157
Defensiveness phase, 70 Gunning, Tex, 18
Denial phase, 69–70
Minimizing phase, 70 Hampden-Turner, Charles, 73
Ethnorelativism, 69 Hare Brain, Tortoise Mind: Why
Acceptance phase, 70–71 Intelligence Increases When
Adjustment phase, 71 You Think Less (Claxton), 137
Integration phase, 71 Hare brain vs. tortoise mind,
External control, 147, 148 137–38
Exxon, 70 Harvard Business School, 104
HP (Hewlett Packard), 70
Family, 180–83 Humor, 33, 97, 104–5
Fatal error vs. chance to improve, Hyperculture, 73–74
64–65
Fear of the unknown, 19 IBM, 70, 84
Fifth Discipline, The (Senge), 7 Idealand concept, 101
Firing people, 171, 180 Individual Dignity Entitlement
Ford, Henry, 31 (Motorola process), 114–15
Ford Motor Company, 141 Individual vs. team rewards, 84–86
Fortis, 150 Individualistic cultures, 78–79,
Fortune’s 100 Best Companies to 80–81
Work for in America, 26, 34 Individualization of the community,
Frankl, Viktor, 185 85
Future-oriented cultures, 127–28 Integrated Scorecard, 156
Integrity, measuring, 167–72
Gallway, Mr., 84 Intel, 72, 156
Galvin, Bob, 64, 136 Intercultural sensitivity, 69–71
Gandhi, Mahatma, 53, 168 Internal and external, combining,
GE (General Electric), 70, 123 37–40
General public vs. specialized group, Internal business perspective vs.
118–19 client perspective, 155–58
Gergades, Nick, 51 Internal control, 146–48
Global vs. local, 68–69 International organizations, 69–71
Globalization, 8 Invisible hand, 91
Golden Dilemmas, 166
Good to Great (Collins), 117, Jaques, Elliot, 138–39
159–60, 171 Jesus, 5, 168
Grand design vs. emergent strategy, Johnson, Robert Wood, 118
54–55 Johnson & Johnson, 117–18, 136