Page 207 - Harnessing the Strengths
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190   ■  Index



         Justice, 171                  Management Teams (Belbin), 66
         Just-in-time production, 129, 141  Mandela, Nelson, 53, 168
                                       Marketing, 54, 131, 134
         Kaplan, Robert, 115, 155      Mass-customization, 31, 141
         Keith, Kent, 5, 9, 10         Master vs. servant, 50–51
         Kennedy, John F., 20          Matsushito, 131
         King, Martin Luther, Jr., 6, 53, 168  Mead, Margaret, 78
         Kiriyenko, Gergei, 53         Merrill Lynch, 121
         Kleisterlee, 155              Microsoft, 102
         Knutsen, Anders, 100–101, 157–58  Mintzberg, Henry, 54, 142
         Koestler, Arthur, 104–5       Mistakes, 32, 37, 64–65, 102
         KPMG, 71                      Misunderstandings, 20–21
                                       Mitterrand, Fran{c ced}ois, 150
         Lagerstrom, Tomas, 51         Moderation, 170–71
         Leadership                    Moment in time vs. the truth,
           depersonalization of, 46       120–23
           Eastern vs. Western perspective,   Monitor-Evaluator, 67–68, 87
               27–28                   More, Sir Thomas, 167
           infi nite ways of defi ning, 22–23  Motorola, 64, 114–15, 136
           paradoxical commandments of,   Muhaiyaddeen, M. R., 5
               9–11                    Multinational organizations,
           purpose of, 4                  69–71
           transactional, 52–53
           transformational, 53        NASA, 88
         Leading at a Higher Level     National Semiconductor, 72
             (Blanchard), 7            Neutral cultures, 96–97
         Leading oneself, 28–29        No-nonsense approach vs. humor,
         Leading through serving, 28–31   104–5
         Leading vs. serving, 22, 45–58  NORSi Oil, 53
           benchmark, 47–49            Norton, David, 115, 155
           dilemma, 46–47
           problems and solutions, 49–56  On Becoming a Leader (Bennis), 7
         Legal contracts vs. free
             interpretations, 65–66    Paradoxical commandments of
         Lehman Brothers, 121             leadership, 9–11
         “Level 5 Leadership” (Collins), 8  Parts into a whole, 33–36
         Likert scales, 173–74, 176    Parts vs. the whole, 22, 77–93
         Listening skills, 4, 37, 38     benchmark, 81–82
         Locus of control, 148           dilemma, 78–81
         Lowe, Jack, Jr., 35             problems and solutions, 83–91
         Luther, Martin, 147           Passion as a result of control, 33. See
                                          also Control vs. passion
         Management by objectives, 46  Past, present vs. future, 126–28,
         Management by subjectives, 47    134–36
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