Page 207 - Harnessing the Strengths
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190 ■ Index
Justice, 171 Management Teams (Belbin), 66
Just-in-time production, 129, 141 Mandela, Nelson, 53, 168
Marketing, 54, 131, 134
Kaplan, Robert, 115, 155 Mass-customization, 31, 141
Keith, Kent, 5, 9, 10 Master vs. servant, 50–51
Kennedy, John F., 20 Matsushito, 131
King, Martin Luther, Jr., 6, 53, 168 Mead, Margaret, 78
Kiriyenko, Gergei, 53 Merrill Lynch, 121
Kleisterlee, 155 Microsoft, 102
Knutsen, Anders, 100–101, 157–58 Mintzberg, Henry, 54, 142
Koestler, Arthur, 104–5 Mistakes, 32, 37, 64–65, 102
KPMG, 71 Misunderstandings, 20–21
Mitterrand, Fran{c ced}ois, 150
Lagerstrom, Tomas, 51 Moderation, 170–71
Leadership Moment in time vs. the truth,
depersonalization of, 46 120–23
Eastern vs. Western perspective, Monitor-Evaluator, 67–68, 87
27–28 More, Sir Thomas, 167
infi nite ways of defi ning, 22–23 Motorola, 64, 114–15, 136
paradoxical commandments of, Muhaiyaddeen, M. R., 5
9–11 Multinational organizations,
purpose of, 4 69–71
transactional, 52–53
transformational, 53 NASA, 88
Leading at a Higher Level National Semiconductor, 72
(Blanchard), 7 Neutral cultures, 96–97
Leading oneself, 28–29 No-nonsense approach vs. humor,
Leading through serving, 28–31 104–5
Leading vs. serving, 22, 45–58 NORSi Oil, 53
benchmark, 47–49 Norton, David, 115, 155
dilemma, 46–47
problems and solutions, 49–56 On Becoming a Leader (Bennis), 7
Legal contracts vs. free
interpretations, 65–66 Paradoxical commandments of
Lehman Brothers, 121 leadership, 9–11
“Level 5 Leadership” (Collins), 8 Parts into a whole, 33–36
Likert scales, 173–74, 176 Parts vs. the whole, 22, 77–93
Listening skills, 4, 37, 38 benchmark, 81–82
Locus of control, 148 dilemma, 78–81
Lowe, Jack, Jr., 35 problems and solutions, 83–91
Luther, Martin, 147 Passion as a result of control, 33. See
also Control vs. passion
Management by objectives, 46 Past, present vs. future, 126–28,
Management by subjectives, 47 134–36