Page 204 - Harnessing the Strengths

INDEX

Act of Creation, The (Koestler), 104 Benchmarking process, 173–76
Active listening, 37, 38 Bennett, Milton, 68–69
Acton, Lord, 52 Bennis, Warren, 7, 22
Affective cultures, 96–97 Bhagavad Gita, 6
Ahold, 142, 150 Bi-sociation, 105
Airline industry, 121–22 Blanchard, Ken, 7
AMD, 72, 156 Boeing, 102
American Airlines, 122 Bombardier, 53, 155
Applied Materials, 71, 73, 156 Boonstra, 154
Aristotle, 6 Bottom line vs. development of
Ascribed status, 46–47, 49 people, 115–16
AT&T, 3, 4, 102 Branson, Richard, 53, 105–6
Attribute-oriented cultures, 46–47 British Airways, 51
Augustine, Saint, 126–27 Bush, George W., 150
Autocratic vs. participative Business games, 101–2
leadership, 51–53
Automobile industry, 140–41 Cable & Wireless, 150
Autry, James, 180 Carlzon, Jan, 51, 120, 124
Away with the Pyramids! (Carlzon Case learning, 104
and Lagerstrom), 51 Case for Servant Leadership, The
AXA, 115 (Keith), 5
Castres, Henri de, 115
Balanced Scorecard (BSC), 115, Cathay Pacifi c, 122
155–56 Centers of Excellence, 71, 73
Bang & Olufsen, 100–101, 156–58 Cicero, 6
Banking industry, 121 Circles Test, 132–34
Barrett, Colleen, 57 Claxton, Guy, 137, 138
Beaudoin, Laurent, 53, 155 Cleese, John, 104
Belbin, Meredith, 66–68, 87 Codevelopment, 156–58

187