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colleagues. Zhang might not have had the nerve to take the gigantic leap of
        starting Chinacars if it had not been for the support and encouragement of his
        wife and parents, who were all superstar achievers. His wife is a physician.
        His parents both worked at China’s Ministry of Petroleum Industry, and his
        mother later became a doctor specializing in Chinese medicine.
            Zhang’s original concept for his start-up came from a service business
        modeled after the British company Virgin Telecom. He liked the fact that
        Virgin Telecom did not own a network but relied on mobile phone operators
        to resell its services under the Virgin brand name. Zhang realized that the key
        to this model was owning a customer base, providing services, and then
        getting recurring revenues. “I saw the opportunity to create this type of
        service in China, where I knew the market,” he says.
            He chose the AAA as his gold standard. “When I lived in the United
        States, I paid my AAA membership every year. I didn’t think twice about it,”
        Zhang says. He’s still an AAA member and on a recent visit to the United
        States bought a pair of sunglasses at a 40 percent AAA discount. For myself.
        I gladly pay $60 annual dues for my AAA membership, which came in handy
        when I was stranded with a flat tire on my former VW, carburetor troubles on
        my Honda, and a dead battery on my Saab.


                               Passion plus

        More than anything else, the critical factor for success in any start-up is
        passion, and Zhang has plenty. “Chinacars is what I really love to do,” he
        says. “It is a tough job, but if you work hard and have a passion for what you
        do, you have a good chance of success.”
            Of course, it helps to keep the brain stimulated and the heart pumping
        when you are writing history the way Zhang is. Never again will he have the
        opportunity to create an entirely new service in a huge, newly opening mar-
        ketplace. “This is a once-in-a-lifetime mission for all of us at Chinacars,” he
        says with pride.
            Judging from the revenues and profits Chinacars is generating and the
        creativity of its business model, it is likely that Zhang’s start-up will be a
        household word in China the way AAA is in the United States. The site, with
        its blend of blogs, e-commerce, news, and membership services, might even be
        the model for a snazzier AAA. Chinacars has the most essential ingredient for



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