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DeMYSTiFieD / Psychology DeMYSTiFieD / Romero & Kemp / 000-0 / Chapter 3

Chapter 4 DEF INE STAGE 87

ChaPTER 4 Quiz

1. The define stage of DMAIC achieves which of the following goals?
a. a good understanding of the various factors that influence the process
B. a definition of the project’s objectives and scope so as to understand what will
be investigated and why
C. Proposal of the likely solution to the problem being investigated
D. all the above

2. A useful tool to reduce a large project into a more realistic project that can
be achieved in a reasonable time period is a
a. flowchart.
B. gantt chart.
C. work breakdown structure.
D. matrix diagram.

3. Project charters help to prevent the occurrence of which of the following
reducers to stakeholder buy- in?
a. unclear goals
B. No accountability
C. insufficient resources
D. all the above

4. If an affected department that had no representation on a project team
begins raising objections to a project’s proposed changes, then
a. the project champion should advise the department to accept the solution
and learn to live with it.
B. the department members probably are afraid of change, and there’s not much
you can do to help people like that.
C. the department should have been identified as stakeholders early on and
included in the project team or the team’s problem- solving sessions.

D. Choices a and b are true.
5. Team leaders who are having trouble getting team members to accept their
proposals should
a. ask the project champion to replace the team members.
B. work on their communication skills, listen carefully to other team members’
input, and use data to build buy- in to the best ideas regardless of their source.
C. work closely with the more agreeable team members to get them on board
with their ideas and then take a vote so that those who disagree will see that
their ideas aren’t popular enough to do.
D. Choices a and c are true.

Keller_Ch04_63-88.j.indd 87 11/11/10 11:41 AM