Page 12 - Six Sigma Demystified

About the Author

Paul Keller is president and chief operating officer at Quality America, Inc.
(www.qualityamerica.com), a provider of quality improvement software, train-
ing, and training materials since 1983. As a senior consultant, Paul has devel-
oped and implemented successful Six Sigma and quality improvement programs
in service and manufacturing environments. Before launching Quality Ameri-
ca’s training and consulting business in 1992, Paul specialized in quality engi-
neering in the masters program at the University of Arizona. He applied these
techniques as a quality manager for a consumer goods manufacturer (1990–
1992), and an SPC director at an industrial products manufacturer (1987–
1990). In these roles, he developed company-wide quality systems to meet the
demands of a diverse customer base, including the automotive and aerospace
industries.

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