Page 14 - Six Sigma Demystified

Contents

Introduction xiii

Part 1 Preparing for Deployment 1

Chapter 1 Deployment Strategy 3
What Is Six Sigma? 3
Differences Between Six Sigma and Total
Quality Management (TQM) 8
Six Sigma and Lean 9
Elements of a Successful Deployment 10
Chapter 1 Quiz 26

Chapter 2 Developing the training and Deployment plan 29
Training Needs Analysis 30
Executive Overview Training 32
Champion and Management Training 35

Black Belts 36
Green Belts 42
Chapter 2 Quiz 45

Chapter 3 Focusing the Deployment 47
Customer Focus 47
Project Selection 55
Chapter 3 Quiz 61

Part 2 DMAIC Methodology 63
Chapter 4 Define Stage 65
Objectives 65

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