Page 65 - Six Sigma Demystified

46 Six SigMa DemystifieD

6. During the initial wave of Six Sigma deployment, a suitable project will
a. focus on well- known yet achievable issues.
B. involve as many departments as possible.
C. address major issues that, although large in scope and potentially taking a
long time to accomplish, will provide the most visibility.
D. be selected randomly so as to avoid conflicts from competing groups.

7. Departmental managers and supervisors
a. need to clearly understand the program deployment, including its
methodology and objectives.
B. are a key component of success because they control the local resources
needed for process improvement.
C. should actively participate in the deployment through project sponsorship.
D. all the above are true.

8. The overall objective(s) for senior management training include(s)
a. being able to analyze processes using statistical software.
B. understanding the link between program success and business success.
C. communicating to lower levels of the organization that they are the most
important part of program success.
D. all the above are true.

9. The true measure of the effectiveness of training is a(n)
a. passing score on a test of knowledge.
B. high scores on peer evaluations.
C. change in behavior reflective of the course materials.
D. increase in pay.

10. Black belt training
a. should focus primarily on statistics because the rest of the body of knowledge
reflects the “soft tools” that black belts either know or won’t ever know.

B. should emphasize the skills needed for success, including project
management, communication, building buy- in, statistics, and problem solving.
C. should be limited to students with advanced degrees in engineering.
D. all the above are true.