Page 84 - Six Sigma Demystified

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c h a p t e r

Define Stage

The starting point for the define, measure, analyze, improve, and control
(DMAIC) problem- solving methodology is the define stage.

Objectives

The key objectives within the define stage of DMAIC are

• Project definition. To articulate the project’s scope, goal, and objectives; its
team members and sponsors, its schedule, and its deliverables.
• Top- level process definition. To define its stakeholders, its inputs and out-

puts, and its broad functions.
• Team formation. To assemble a highly capable team and focus its skills on
a common understanding of the issues and benefits of the proposed proj-
ect plans.

These objectives should be satisfied before the team progresses to the mea-
sure stage.

Project Definition

The key project details are documented in the project charter and are updated
regularly (with approval as necessary) as additional information is uncovered
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