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viii CoNtENtS

Use Case Symbols 31
Use Case Relationships 32 / Developing System Scope 33 / Developing Use Case
Diagrams 34 / Developing Use Case Scenarios 34 / Use Case Levels 34 / Creating
Use Case Descriptions 38 / Why Use Case Diagrams Are Helpful 39
levels of management 39
Consulting opportunity 2.2 Where There’s Carbon, There’s a Copy 40
Consulting opportunity 2.3 Pyramid Power 41
Implications for Information Systems Development 41
organizational culture 41
®
hYPERCASE EXPERiENCE 2 42
summary 43
Keywords and Phrases 43
review Questions 44
ProBlems 44
grouP ProjeCts 45
seleCted BiBliograPhy 45

3 project management 47

project Initiation 48
Problems in an Organization 48 / Defining the Problem 49
Consulting opportunity 3.1 The Sweetest Sound I’ve Ever Sipped 50
Selection of Projects 52

determining Feasibility 53
Determining Whether It Is Possible 53 / Estimating Workloads 54
ascertaining hardware and Software needs 55
Inventorying Computer Hardware 56 / Evaluating Computer Hardware for Purchase 57 /
Renting Time and Space in the Cloud 57 / Evaluation of Vendor Support for Computer
Hardware 59 / Understanding the Bring Your Own Device (BYOD) Option 60 / Creating
Custom Software 60 / Purchasing COTS Software 61

Consulting opportunity 3.2 Veni, Vidi, Vendi, or, “I Came, I Saw, I Sold” 62
Using the Services of a SaaS Provider 63 / Evaluation of Vendor Support for Software
and SaaS 63
Identifying, Forecasting, and comparing costs and benefits 64
Forecasting 64
Consulting opportunity 3.3 We’re Off to See the Wizards 65
Identifying Benefits and Costs 66 / Comparing Costs and Benefits 66

managing time and activities 69
The Work Breakdown Structure 70 / Time Estimation Techniques 70
project Scheduling 72

Consulting opportunity 3.4 Food for Thought 73
Using Gantt Charts for Project Scheduling 74 / Using PERT Diagrams 74
controlling a project 77
Estimating Costs and Preparing the Budget 77
MAC APPEAL 78
Managing Risk 79 / Managing Time Using Expediting 80 / Controlling Costs Using
Earned Value Management 82
managing the project team 85
Assembling a Team 85 / Communication Strategies for Managing Teams 85