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CoNtENtS ix

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hYPERCASE EXPERiENCE 3.1 86
Setting Project Productivity Goals 86
Consulting opportunity 3.5 Goal Tending 87
Motivating Project Team Members 87 / Managing Ecommerce Projects 87 /
Creating a Project Charter 88
the Systems proposal 88
What to Include in a Systems Proposal 89 / Using Figures for Effective Communication 90
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hYPERCASE EXPERiENCE 3.2 92
summary 92
Keywords and Phrases 94
review Questions 94
ProBlems 95
grouP ProjeCts 100
seleCted BiBliograPhy 101

part II InFormatIon requIrementS analySIS 103

4 InFormatIon gatherIng: InteractIve methodS 103

Interviewing 104
Five Steps in Interview Preparation 104 / Question Types 105 / Arranging Questions in a
Logical Sequence 107
Consulting opportunity 4.1 Strengthening Your Question Types 108
Writing the Interview Report 110

listening to Stories 110
Consulting opportunity 4.2 Skimming the Surface 111
joint application design 111
Conditions That Support the Use of JAD 112 / Who Is Involved? 112 / Where to
Hold JAD Meetings 112
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hYPERCASE EXPERiENCE 4.1 113
Accomplishing a Structured Analysis of Project Activities 113 / Potential Benefits of Using
JAD in Place of Traditional Interviewing 114 / Potential Drawbacks of Using JAD 114
using questionnaires 114
Consulting opportunity 4.3 A Systems Analyst, I Presume? 115
Planning for the Use of Questionnaires 115 / Writing Questions 115 / Using Scales
in Questionnaires 118

Consulting opportunity 4.4 The Unbearable Questionnaire 119
Designing Questionnaires 120 / Administering Questionnaires 121
Consulting opportunity 4.5 Order in the Courts 122
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hYPERCASE EXPERiENCE 4.2 123
summary 123
Keywords and Phrases 124
review Questions 124
ProBlems 125
grouP ProjeCts 127
seleCted BiBliograPhy 128

5 InFormatIon gatherIng: unobtruSIve methodS 129

Sampling 130
The Need for Sampling 130 / Sampling Design 130 / The Sample Size Decision 132