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CoNtENtS xvii

Procedure Manuals 468 / The FOLKLORE Method 468
Consulting opportunity 16.2 Write Is Right 469
Choosing a Design and Documentation Technique 470
testing, maintenance, and auditing 470
The Testing Process 470
hYPERCASE® EXPERiENCE 16.1 471

Consulting opportunity 16.3 Cramming for Your Systems Test 473
Maintenance Practices 474 / Auditing 474
Implementing distributed Systems 474
Client/Server Technology 475 / Cloud Computing 476 / Network Modeling 478
training users 481
Training Strategies 481 / Guidelines for Training 482
Consulting opportunity 16.4 You Can Lead a Fish to Water . . . But
You Can’t Make It Drink 483

conversion to a new System 484
Conversion Strategies 484 / Other Conversion Considerations 485 / Organizational
Metaphors and Their Relationship to Successful Systems 485
Security concerns for traditional and web-based Systems 486
Physical Security 486 / Logical Security 487 / Behavioral Security 487 / Special Security
Considerations for Ecommerce 488 / Privacy Considerations for Ecommerce 488 / Disaster
Recovery Planning 489

Consulting opportunity 16.5 The Sweet Smell of Success 490
evaluation 490
Evaluation Techniques 490 / The Information System Utility Approach 491

evaluating corporate websites 492
Consulting opportunity 16.6 Mopping Up with the New System 493
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hYPERCASE EXPERiENCE 16.2 494
summary 495
Keywords and Phrases 495
review Questions 496
ProBlems 497
grouP ProjeCts 498
seleCted BiBliograPhy 498

gloSSary 501
acronymS 509
Index 511