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PrefaCe
new to this edition
The ninth edition of Systems Analysis and Design includes extensive changes inspired by the
swift transformations in the IS field over the past three years, and they are included as a response
to the thoughtful input of our adopters, students, and reviewers. Many innovative and upgraded
features are incorporated throughout this new edition. In particular:
● New coverage of how systems analysts and organizations can participate in open source
communities (Chapter 1)
● Expanded coverage of the analyst role in ERP (enterprise systems) (Chapter 2)
● New in-depth coverage of project management techniques (Chapter 3)
● Expanded coverage of when to use cloud services versus purchasing hardware and
software (Chapter 3)
● New coverage of time estimation techniques for project management (Chapter 3)
● New coverage of the work breakdown structure (WBS) for project management
(Chapter 3)
● New material on designing corporate and ecommerce sites to include Web 2.0 technolo-
gies and social media (Chapter 11)
● Innovative treatment of designing apps for smartphones and tablets (Chapter 11)
● Expanded coverage of designing input for intranets, the Web, smartphones, and tablets
(Chapter 12)
● New material on the relationship of business intelligence to data warehouses, big data,
business analytics, and text analytics (Chapter 13)
● Innovative coverage on designing gesture-based interfaces for smartphones and tablets
(Chapter 14)
● Additional material on designing alerts, queries, and notices for smartphones and tablets
(Chapter 14)
● Innovative handling of designing two-dimensional (2D) codes such as Microsoft Tags
and QR codes for input (Chapter 15)
● New material on how service-oriented architecture and cloud computing are changing
the nature of information systems design (Chapter 16)
● Expanded coverage of ERP systems and their relationship to cloud computing (Chapter 16)
design features
Figures have a stylized look in order to help students more Logical Data Flow Diagram
easily grasp the subject matter. Customer D1 Prices Customer
Conceptual diagrams are used to introduce the Items to Prices Payment
Purchase
many tools that systems analysts have at their disposal. 1 2 3 4 Receipt
Settle
This example shows the differences between logical Identify Item ID Look Up Items and Prices Compute Amount to Be Paid Transaction
Total
Item
Prices
and Issue
Cost of
Order
Receipt
data flow diagrams and physical data flow diagrams.
Physical Data Flow Diagram
Conceptual diagrams are color coded so that students can
Trans. File
Customer D1 UPC Price File D2 Temporary Customer
distinguish easily among them, and their functions are Items Brought UPC Code Item Description Items and Items, Prices, Cash, Check,
Prices
clearly indicated. Many other important tools are illus- 1 to Checkout 2 and Prices 3 and Subtotals or Debit Card 4 Cash Register
Receipt
Calculated
Pass
trated, including use case diagrams, sequence diagrams, Items Over UPC Bar Code Look Up Item Codes and Prices Compute Amount to Be Paid Collect Money
and Give
Code and
Total
Scanner
Price
Receipt
Cost
(Manual)
in File
(Manual)
and class diagrams.
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