Page 26 -

PREFACE xxiii

design gesture-based (multitouch) interfaces for smartphones and tablets, as well as designing
alerts, notices and queries. Material on designing easy onscreen navigation for website visitors
is also included. The chapter presents innovative approaches to searching on the Web, highlights
material on GUI design, and provides innovative approaches to designing dialogs. Chapter 14
articulates specialized design considerations for ecommerce websites. Mashups, new applica-
tions created by combining two or more Web-based application programming interfaces, are also
introduced. Chapter 14 also includes extensive coverage on how to formulate queries, all within
the framework of HCI.
Part V (Chapters 15 and 16) concludes the book.
Chapter 15 focuses on designing accurate data entry proce-
dures and includes material on managing the supply chain
through the effective design of business-to-business (B2B)
ecommerce. It includes suggestions for incorporating two-
dimensional codes, such as QR codes and Microsoft Tags,
into data entry designs. It also considers the usefulness of Web Services Database Services Application Services
RFID for automatic data collection. Chapter 16 empha-
sizes taking a total quality approach to improving software
design and maintenance. In addition, material on system
security and firewalls is included. Testing, auditing, and
maintenance of systems are discussed in the context of to-
tal quality management. This chapter helps students under-
stand how service-oriented architecture (SOA) and cloud
computing combined with ERP are significantly altering Client Computers
the landscape of information systems design. In addition,
students learn how to design appropriate training programs for users of the new system, how to rec-
ognize the differences among physical conversion strategies, and how to be able to recommend an
appropriate one to a client. Chapter 16 also presents techniques for modeling networks, which can be
done with popular tools such as Microsoft Visio.
Material on security and privacy in relation to designing ecommerce applications is included.
Coverage of security, specifically firewalls, gateways, Public Key Infrastructure (PKI), Secure
Electronic Transaction (SET), Secure Sockets Layer (SSL), virus protection software, URL filter-
ing products, email filtering products, and virtual private networks (VPN) is included. In addition,
current topics of interest to designers of ecommerce applications, including the development and
posting of corporate privacy policies, are covered.
Important coverage of how the analyst can promote and monitor a corporate website is
included in this section, which features Web activity monitoring, website promotion, Web
traffic analysis, and audience profiling to ensure the effectiveness of new ecommerce systems.
Techniques for evaluating the completed information systems project are covered systemati-
cally as well.
This ninth edition contains an updated Glossary of terms and a separate list of updated
Acronyms used in the book and in the systems analysis and design field.

PedagogiCal features

Chapters in this ninth edition contain:
● Learning Objectives at the beginning of each chapter
● Summaries that tie together the salient points of each chapter while providing an excel-
lent source of review for exams
● Keywords and Phrases
● Review Questions
● Problems
● Group Projects that help students work together in a systems team to solve important
problems that are best solved through group interaction
● Consulting Opportunities, now with more than 50 minicases throughout the book
● Mac Appeal columns that inform students on design software available on the Mac and
iPhone
● HyperCase Experiences