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xxviii ACkNowLEdgMENtS

Julie and Ken Kendall personally thank all of our friends in the theatre and the performing arts.
Here are the Kendalls at the 2012 Tony Awards afterparty with Tony-Award winning Actor
James Corden (right). Photo by Anita & Steve Shevett.

well as the many translations and versions of Systems Analysis and Design available in Spanish,
Chinese, English for the Indian subcontinent, and Indonesian.
All the reviewers for the ninth edition deserve our thanks as well. Their thoughtful comments
and suggestions helped to strengthen the book. They are:
Ron Davis, University of North Alabama
Chang-tseh Hsieh, University of Southern Mississippi
Sukgon Kim, Northern Illinois University
Angela Marsh, University of Arkansas–Monticello
Keng Siau, Missouri University of Science and Technology
Mead Bond Wetherbe, Jr., Texas Tech University
Many of our colleagues and friends have encouraged us through the process of writing this
book. We thank them for their comments on our work. They include: Ayman Abu Hamdieh,
Macedonio Alanis, Michel Avital, the Ciupeks, Roger T. Danforth, Gordon Davis, John Drozdal,
EgoPo, Matt Germonprez, Nancy V. Gulick, Andy Hamingson, Blake Ives, Richard Kalina,
Colleen Kelly-Lawler, Carol J. Latta, Ken and Jane Laudon, Josh Lawler, Lars Mathiassen, Joel
and Bobbie Porter, Caryn Schmidt, Marc and Jill Schniederjans, Gabriel Shanks, Detmar W.
Straub, Jr., the Vargos, Merrill Warkentin, Brian Warner, Jeff and Bonnie Weil, Arlene and Paul
Wolfling, Brett Young, Ping Zhang and all of our friends and colleagues in The Drama League,
The Actors Fund, the American Theatre Wing, The New York Marriott Marquis, the Association
for Information Systems, the Decision Sciences Institute, IFIP Working Group 8.2, and all those
involved in the PhD Project (founded by the KPMG Foundation), which serves minority doctoral
students in information systems.
Our heartfelt thanks go to the memory of Julia A. Kendall and to the memory of Edward J.
Kendall. Their belief that love, goals, and hard work are an unbeatable combination continues to
infuse our every endeavor.