Page 111 - stephen covey The seven habits of highly effective people

THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE Brought to you by FlyHeart

communicating together, making things happen together that even the same people couldn't make
happen by working independently. And Public Victory is an outgrowth of the Abundance Mentality
paradigm.
A character rich in integrity, maturity, and the Abundance Mentality has a genuineness that goes far
beyond technique, or lack of it, in human interaction.
One thing I have found particularly helpful to win-lose people in developing a win-win character is
to associate with some model or mentor who really thinks win-win. When people are deeply scripted
in win-lose or other philosophies and regularly associate with others who are likewise scripted, they
don't have much opportunity to see and experience the win-win philosophy in action. So I
recommend reading literature, such as the inspiring biography of Anwar Sadat, In Search of Identity,
and seeing movies like Chariots of Fire or plays like Les Miserables that expose you to models of
win-win.
But remember: If we search deeply enough within ourselves -- beyond the scripting, beyond the
learned attitudes and behaviors -- the real validation of win-win, as well as every other correct principle,
is in our own lives.

Relationships

From the foundation of character, we build and maintain win-win relationships. The trust, the
Emotional Bank Account, is the essence of win-win. Without trust, the best we can do is compromise;
without trust, we lack the credibility for open, mutual learning and communication and real creativity.
But if our Emotional Bank Account is high, credibility is no longer an issue. Enough deposits have
been made so that you know and I know that we deeply respect each other. We're focused on the
issues, not on personalities or positions.
Because we trust each other, we're open. We put our cards on the table. Even though we see
things differently, I know that you're willing to listen with respect while I describe the young woman to
you, and you know that I'll treat your description of the old woman with the same respect. We're both
committed to try to understand each other's point of view deeply and to work together for the Third
Alternative, the synergistic solution, that will be a better answer for both of us.
A relationship where bank accounts are high and both parties are deeply committed to win-win is
the ideal springboard for tremendous synergy (Habit 6). That relationship neither makes the issues
any less real or important, nor eliminates the differences in perspective. But it does eliminate the
negative energy normally focused on differences in personality and position and creates a positive,
cooperative energy focused on thoroughly understanding the issue and resolving them in a mutually
beneficial way.
But what if that kind of relationship isn't there? What if you have to work out an agreement with
someone who hasn't even heard of win-win and is deeply scripted in win-lose or some other
philosophy?
Dealing with win-lose is the real test of win-win. Rarely is win-win easily achieved in any
circumstance. Deep issues and fundamental differences have to be dealt with. But it is much easier
when both parties are aware of and committed to it and where there is a high Emotional Bank Account
in the relationship.
When you're dealing with a person who is coming from a paradigm of win-lose, the relationship is
still the key. The place to focus is on your Circle of Influence. You make deposits into the Emotional
Bank Account through genuine courtesy, respect, and appreciation for that person and for the other
point of view. You stay longer in the communication process. You listen more, you listen in greater
depth. You express yourself with greater courage. You aren't reactive. You go deeper inside
yourself for strength of character to be proactive. You keep hammering it out until the other person