Page 169 - stephen covey The seven habits of highly effective people

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urgent.
If you were a third-generation time manager, using prioritized values and goals, you would have a
framework for making such scheduling decisions and would perhaps assign a letter such as A, B, or C
next to each item and then number 1, 2, 3 under each A, B, and C. You would also consider the
circumstances, such as the availability of other people involved, and the logical amount of time required
to eat lunch. Finally, based on all of these factors, you would schedule the day.
Many third-generation time managers who have done this exercise do exactly what I have described.
They schedule when they will do what, and based on various assumptions which are made and
explicitly identified, they would accomplish or at least begin most of the items in that day and push the
remainder onto the next day or to some other time.
For instance, most people indicate that they would use the time between 8 and 9 A.M. to find out
exactly what was on the agenda for the executive board meeting so that they could prepare for it, to set
up lunch with the general manager around noon, and to return the call from the FDA. They usually
plan to spend the next hour or two talking to the sales manager, handling those correspondence items
which are most important and urgent, and checking out the rumor regarding the last batch of product X
which apparently didn't pass quality control. The rest of that morning is spent in preparing for the
luncheon visit with the general manager and/or for the 2 P.M. executive board meeting, or dealing with
whatever problems were uncovered regarding product X and last month's sales.
After lunch, the afternoon is usually spent attending to the unfinished matters just mentioned
and/or attempting to finish the other most important and urgent correspondence, making some
headway into the overflowing "IN" basket, and handling other important and urgent items that may
have come up during the course of the day.
Most people feel the media budget preparations for the following year and the preparation for the
next month's sales meeting could probably be put off until another day, which may not have as many
Quadrant I items in it. Both of those are obviously more Quadrant II activities, having to do with
long-term thinking and planning. The medical journals continue to be set aside because they are
clearly Quadrant II and are probably less important than the other two Quadrant II matters just
mentioned.
What approach did you take as you scheduled those items? Was it similar to the third-generation
approach? Or did you take a Quadrant II, fourth-generation approach? (refer to the Time Management
Matrix on page 151).

The Quadrant II Approach

Let's go through the items on the list using a Quadrant II approach. This is only one possible
scenario; others could be created, which may also be consistent with the Quadrant II paradigm, but this
is illustrative of the kind of thinking it embodies.

As a Quadrant II manager, you would recognize that most P activities are in Quadrant I and most
PC activities are in Quadrant II. You would know that the only way to make Quadrant I manageable
is to give considerable attention to Quadrant II, primarily by working on prevention and opportunity
and by having the courage to say "no" to Quadrants III and IV.
The 2:00 P.M. board meeting. We will assume the 2 P.M. executive board meeting did not have an
agenda for the attending executives, or perhaps you would not see the agenda until you arrived at the
meeting. This is not uncommon. As a result, people tend to come unprepared and to "shoot from the
hip." Such meetings are usually disorganized and focus primarily on Quadrant I issues which are both
important and urgent, and around which there is often a great deal of sharing of ignorance. These
meetings generally result in wasted time and inferior results and are often little more than an ego trip