Page 231 - The Apple Experience

should the need arise. Not all retail locations have public restrooms available,
but the philosophy behind keeping a bathroom clean runs over onto the sales

floor.

There are many other ways than offering a dirty bathroom to piss away

your customers. In an article for our site, my wife, Vanessa, posted a list of

additional no-no’s when it comes to “keeping house:”
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 Bad Breath. Some people can’t help it, literally, but if you are up close and
personal to customers regularly, avoid cigarettes, cough drops, peanuts,

garlic, onions, and other strong-smelling consumables before your shift.

 Strong Perfumes and Colognes. I don’t care if your new hot girlfriend just

bought you a new spray … lay off. You never know when a customer might

get offended.

 Cobwebs. Halloween is one night only and revisits once every 365 days.

Never should your customers be able to spot spiders and cobwebs.

 Dust on Objects and Shelves. This is only acceptable if on the set of The
Phantom of the Opera.

 Wrinkles. Avoid wrinkles in employee attire, table linens, paper menus,
programs, or anything else of use to a customer.

 Stains. Avoid stains on employee attire, table linens, paper menus, programs,

and so on.

 Holes, Tears, and Damaged Items or Structures. There are places of

business with wobbly tables, rotting holes in the ceiling, and rips in booth
seats, just to name a few examples.

 Pets. Unless it’s a dog shelter or pet shop, business owners and managers

should never allow animals into a commercial venue where customers visit.
The only exception is guide dogs and other trained animals lawfully assisting