Page 265 - The Apple Experience

Chapter 2: Hire for Smiles

1. Steve Lohr, “The Power of Taking the Big Chance,” The New York Times, October 8,
2011, http://www.nytimes.com/2011/10/09/business/steve-jobs-and-the-power-of-

taking-the-big-chance.html?pagewanted=all (accessed December 31, 2011).

2. Apple website. Jobs at Apple, http://www.apple.com/jobs/us/welcome.html (accessed
November 6, 2011).
3. ifoAppleStore.com, “10th Apple Poster,” http://www.ifoapplestore.com/db/10th-

anniversary-poster/ (accessed December 31, 2011).

4. CareerBuilder.com, “Personality Trumps Intelligence in Hiring, Study Says,”
CareerBuilder.com, June 9, 2011, http://www.careerbuilder.com/Article/CB-2544-

Hospitality-Personality-trumps-intelligence-in-hiring-study-says/ (accessed December
31, 2011).

5. Bill Taylor, “Hire for Attitude, Train for Skill,” Harvard Business Review, February 1,
2011, http://blogs.hbr.org/taylor/2011/02/hire_for_attitude_train_for_sk.html

(accessed December 31, 2011).

6. Ibid.
7. Adam Bryant, “Job Interviews Lead with 2 Big Questions,” The New York Times,

August 27, 2011, http://www.nytimes.com/2011/08/28/business/a-boss-who-believes-
nice-isnt-a-bad-word.html?pagewanted=all (accessed December 31, 2011).

8. Ibid.
9. You’re the Boss, “Can an Applebee’s Franchisee Be a Real Entrepreneur?” The New

York Times, September 14, 2011, http://boss.blogs.nytimes.com/tag/zane-tankel/
(accessed December 31, 2011).

10. Triumph of the Nerds, PBS documentary DVD, directed by Paul Sen (1996; New
York: Ambrose Video, 2002).

11. Walter Isaacson, Steve Jobs (NY: Simon & Schuster, 2011), 114.

Chapter 3: Cultivate Fearless Employees

1. Walter Isaacson, Steve Jobs (NY: Simon & Schuster, 2011), 564.

2. Ibid., 460.