Page 338 - The Creative Training Idea Book Inspired Tips and Techniques for Engaging and Effective Learning

lucas chap 09 11/20/02 1:02 PM Page 327
Keeping the Communication Flowing 327
GIVING VOICE TO YOUR MESSAGE
Have you ever been in a training session or presentation in which the trainer or pre-
senter spoke too softly? Too rapidly or too slowly? With little or no emotion? If you
answered “yes” then you probably understand the importance of effective verbal com-
munication. If you cannot communicate your knowledge well your learners will not
benefit regardless of how much you know about a topic.
Dynamic trainers use a variety of techniques and tools similar to the ones described
in this book. They are also polished speakers who know how to use their own voice and
body effectively to deliver their messages. Here are some key elements to consider related
to verbal communication in your classroom.

Think Before Speaking

There is an old adage that I recall when I think of this element of communication: “Be
sure your brain is in gear before putting your mouth in motion.” Take the time to plan
and write down key points you want to make so that you have a guide during your ses-
sion. Practice your presentation so that you know exactly what you are going to say and
how it will be said.

Speak to Be Heard

You voice should be loud enough for everyone in the room to hear without straining. To
check this, do a quick rehearsal with a friend or someone else standing at far points of the
room to see if he or she can hear. If not, use a microphone. The latter allows greater lat-
itude in raising and lowering your volume for dramatic effect or to emphasize key points.

Speak Clearly and Concisely

Strive to enunciate each word clearly. This is especially important and effective if you
have learners with hearing impairments or who normally speak another language.
Acronyms (NAFTA, for North American Free Trade Agreement), contractions (e.g., I’d or
you’ll), technical jargon, slang, or slurred words (e.g., wouldja, didja, or hafta) can all
cause difficulty in comprehension. If you are going to introduce acronyms, technical
terms, or slang words, write them down on a flip chart or other writing surface so that
everyone can see the spelling. Then, define the term before going on.

Avoid Verbal Fillers
Many people pick up annoying favorite words or phrases and use them throughout a
conversation or training session. They also use nervous nonwords. Be on the alert for
verbal fillers such as, “You know,” “Right,” “Like,” “Etcetera,” “Whatever,” and “Uh” or
“And uh.” Have a friend listen to your session to note such habits.