Page 336 - The Creative Training Idea Book Inspired Tips and Techniques for Engaging and Effective Learning

lucas chap 09 11/20/02 1:02 PM Page 325
Keeping the Communication Flowing 325
Respect
Make eye learners Mirror
contact participant
behavior
Start on
time
Be credible

Be consistent Self-disclose

Pay attention
to learner
needs

Empathize
with
learners

Building Trust
and establishing
Rapport

MINDMAP 1. Building Trust and Establishing Rapport

Empathize with Learners

Let your participants know that you have done your homework, been in their position,
and researched your topic thoroughly. Also, let them know that because of your prepa-
ration you can relate to or understand their situation. Possibly share one or two per-
sonal experiences to demonstrate that fact. Also, talk about things you and they have in
common.

Self-Disclosure

One of the quickest ways I have found to gain acceptance with a group is to disclose
information about myself. This does not mean bragging about accomplishments; you
can list those on a biographical description included in handout materials. What I am
referring to is personal information (e.g., about background or family) that makes you
appear human and lets learners see you as a typical person like them. I also share a story
about myself, such as personal experiences of situations in which I was successful or