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Good Image With Your Desktop Computer, Ventura Press, Reardon, K.K., They Don’t Get It, Do They? Communica-
Chapel Hill, NC, 1990. tion in the Workplace—Closing the Gap Between Women
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Presentations, Crisp Publications, Los Altos, CA, 1995.
1989. Tannen, D., You Just Don’t Understand: Women and Men
Robertson, B., How to Draw Charts and Diagrams, North in Conversation, Ballantine Books, New York, 1990.
Light Books, Cincinnati, OH, 1988.
Tannen, D., Talking from 9 to 5—Women and Men in the
Rosen, M. and Kurzban, S., Puzzle Makers Handbook: Workplace: Language, Sex and Power, Avon Books,
How to Create and Market Your Own Crosswords and New York, 1994.
Other Word Puzzles, Random House, New York, 1995.
Tracey, W.R., Training Employees with Disabilities: Strate-
Sonneman, M.R., Beyond Words: A Guide to Drawing gies to Enhance Learning and Development for an Ex-
Out Ideas, Ten Speed Press, Berkeley, CA, 1997. panding Part of Your Workforce, AMACOM, New York,
Tollison, H., Cartooning, Walter Foster, Tustin, CA, 1995.
1989.
Van Gundy, A.B., Brain Boosters for Business Advantage:
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Jossey-Bass/Pfeiffer, San Francisco, CA, 1997.
Wolfgang, A., Everybody’s Guide to People Watching,
Zelazny, G., Say It With Charts: The Executive’s Guide to Intercultural Press, Yarmouth, MA, 1995.
Visual Communication, 3rd Ed., McGraw-Hill, New
York, 1996. Creativity and Creative Problem-Solving
Ayan, J., Aha!:10 Ways to Free Your Creative Spirit and
Training and Communicating with Diverse Audiences
Find Great Ideas, Three Rivers Press, New York, 1997.
Axtell, R.A., Gestures: The DO’s and TABOOs of Body Lan-
Buzan, T., The Mind Map Book—Radiant Thinking, BBC,
guage Around the World, John Wiley & Sons, New
London, 1993.
York, 1991.
Forbes, R., The Creative Problem Solvers Toolbox: A Com-
Axtell, R.A., Gestures: The DO’s and TABOOs of Using
plete Course in the Art of Getting Solutions to Problems
English Around the World, John Wiley & Sons, New
of Any Kind, Solutions Through Innovation, Portland,
York, 1995.
OR, 1993.
Dresser, N., Multicultural Manners: New Rules of Etiquette
Higgins, J.M., 101 Creative Problem Solving Techniques:
for a Changing World, John Wiley & Sons, New York,
The Handbook of New Ideas for Business, The New
1996.
Management Publishing Company, Winter Park, FL,
Foster, J., How to Get Ideas, Berrett-Koehler, San Fran-
1994.
cisco, CA, 1996.
Leonard, D. and Swap, W., When Sparks Fly: Igniting
Gray, J., Men Are from Mars, Women Are from Venus: A
Creativity with Groups, Harvard Business School Press,
Practical Guide for Improving Communication and Get-
Boston, MA, 1999.
ting What You Want in Relationships, HarperCollins,
New York, 1992. Mattimore, B.W., 99% Inspiration: Tips, Tales & Tech-
niques for Liberating Your Business Creativity, AMACOM,
Maloff, C., and Wood, S.M., Business and Social Etiquette
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with Disabled People: A Guide to Getting Along with
Persons Who Have Impairments of Mobility, Vision, Michalko, M., Thinkertoys: A Handbook of Business
Hearing, or Speech, Charles C Thomas, Springfield, Creativity for the 90s, Ten Speed Press, Berkeley, CA,
IL, 1988. 1991.
Morris, D., Bodytalk: The Meaning of Human Gestures, von Oech, R., A Whack on the Side of the Head, Warner,
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