Page 165 - The Disneyization of Society

THE DISNEYIZATION OF SOCIETY

10 Beardsworth and Bryman (2001). 51 Ogbonna and Wilkinson (1990: 13).
11 Van Maanen and Kunda (1989). 52 Fuller and Smith (1991).
156 12 Foglesong (2001: 5). 53 Fuller and Smith (1991).
13 Frantz and Collins (1999: 230). 54 Bain and Taylor (2000: 17).
14 Lainsbury (2000: 31). 55 Bain and Taylor (2000).
15 Giddens (1990: 59). 56 Callaghan and Thompson (2002).
16 Trafford Centre Information Pack, p. 6. 57 Frenkel et al. (1999).
17 Sterne (1997). 58 Lyon (2001).
18 Bryman (1999b). 59 Quoted in McCahill and Norris (1999:
19 Quoted in Buckingham (2001: 289). 220–1).
20 Willis (1995a: 1). 60 Quoted in McCahill and Norris (1999: 221).
21 Wasko (2001: 218). 61 Azaryahu (1999).
22 Shields (1989: 158). 62 Warren (1994: 105).
23 Barker (1996: 3). 63 Kuenz (1995b: 57).
24 Russell and Tyler (2002: 627). 64 Willis (1995b: 191).
25 Quoted in Russell and Tyler (2002: 628). 65 Bryman (1999a).
26 Beardsworth and Bryman (2001). 66 Koenig (1994: 102).
27 Trafford Centre Information Pack, p. 6. 67 Letts (1996).
28 MacCannell (1976). 68 Warren (1996).
29 Frantz and Collins (1999); Ross (1999). 69 Burchill (1998).
30 Frantz and Collins (1999). 70 Koenig (1994: 103).
31 Gephart (2001). 71 Koenig (1999: 141).
32 Hubbard (2002). 72 Koenig (1999: 109, 135).
33 Willis (1995b: 181). 73 Van Maanen (1991).
34 Graham (1998: 97). 74 Kuenz (1995a: 153).
35 Goss (1993); Shields (1989). 75 Kuenz (1995a: 152–3).
36 Goss (1993); Sterne (1997). 76 Van Maanen (1991: 72)).
37 Miller et al. (1998). 77 Lainsbury (2000: 106–7).
38 Goss (1993). 78 Quoted in Lainsbury (2000: 106).
39 Dyckhoff (2003: 17). 79 Margolis (2001).
40 Barker (1996: 3). 80 Shields (1989).
41 Hopkins (1990: 14). 81 Goss (1999: 67).
42 Wooden (1995). 82 Shields (1989).
43 Lyon (2001: 59). 83 For example, Goss (1993); Langman (1992).
44 Fainstein and Judd (1999). 84 Bloch et al. (1994).
45 Judd (1999). 85 Quoted in Callaghan and Thompson
46 Van Maanen (1991). (2002: 249).
47 Quoted in Kuenz (1995a: 124). 86 Leidner (1999: 91).
48 Disney Institute (2001: 87). 87 Fuller and Smith (1991: 12).
49 Quoted in Ogbonna and Wilkinson 88 Quoted in Hall (1993: 463).
(1990: 11). Note the assumption here 89 Bolton (2000).
that the smiling checkout operator is 90 Callaghan and Thompson (2002: 249–50).
always female. 91 Ritzer (1993).
50 Tolich (1993: 367).