Page 122 - The extraordinary leader

The Competency Quest • 99

● Model the core values
● Lead by example
Poor performers:
● Are threatened by others’ success
● Make themselves look good at the expense of other people
● Blame failures on others

Personal Capability

2. Technical and professional expertise
High performers:
● Are sought out by others for advice and counsel
● Use technical knowledge to help team members troubleshoot problems
● Have credibility because of their in-depth knowledge of issues or
problems
Poor performers:
● Do not understand the job well
● Are technically or professionally incompetent
● Have become out of date technically
● Fail to understand the technology/profession well
3. Solving problems and analyzing issues
High performers:
● Exercise a high level of professional judgment
● Make good decisions based on a mixture of analysis, wisdom,
experience, and judgment
● Encourage alternative approaches and new ideas
Poor performers:
● Fail to anticipate and stay on top of problems
● Do not consider an appropriate range of alternatives before making
a decision
4. Innovation
High performers:
● Encourage alternative approaches and new ideas
● Consistently generate creative, resourceful solutions to problems