Page 124 - The extraordinary leader

The Competency Quest • 101

7. Establish stretch goals
High performers:
● Maintain high standards of performance
● Set measurable standards of excellence for themselves and others
in the work group
● Promote a spirit of continuous improvement
Poor performers:
● Fail to build high commitment among all employees to team goals
and objectives
8. Take responsibility for outcomes/initiative
High performers:
● Take personal responsibility for outcomes
● Can be counted on to follow through on commitment
● Go above and beyond what needs to be done without being told
Poor performers:
● Blame failures on others
● Lose interest before projects are completed and fail to follow
through

Interpersonal Skills
9. Communicating powerfully and prolifically
High performers:
● Are skillful at communicating new insights
● Provide the work group with a definite sense of direction and
purpose
● Help people understand how their work contributes to broader
business objectives
Poor performers:
● Do a poor job of communicating plans to people who help
implement them
● Fail to explain the purpose and/or importance of the
assignments