Page 228 - An Indispensible Resource for Being a Credible Activist

Each person should also be prepared with some ideas for solutions to the problem.
Listen to what others say about the situation as well as how they felt about it and
what they thought about it.
If you have something you feel you must say, make a note and wait your turn.
PLEASE DON’T INTERRUPT. Each person has a right to be heard completely. You will
get your turn.
Work hard to understand what the other person is saying even if you need to take notes.
Remember that when we are very emotional, our IQ can temporarily drop 10 to 20
points, so be aware that you may be misunderstanding something if you are
extremely emotional about the conflict.
Be prepared to explain the other person’s point of view if you are asked to do so.
Be prepared to explain your feelings, thoughts, and needs.
Be prepared to try to understand the other person’s feelings, thoughts, and needs
both now and in relation to any previous interchange you may be discussing.
Be prepared to consider that you may have been mistaken about something,
have been missing information, or may have made an incorrect assumption.
Follow the instructions of the facilitator/mediator.
Be aware of time limits.
Be willing to make some adjustments in your behavior if any are requested.
Be ready to request behavioral changes from the other person:
More of something
Less of something

Something entirely new or instead of something

SAMPLE MONTHLY THEME:
CONFLICT RESOLUTION MONTH
DOs

INFORMING
Use a respectful tone.

Use “I” statements.
State your needs.
Use calm delivery.
Be polite.
Share information.
Collaborate well with others.

CHAPTER 13 • Conflict Resolution 211