Page 230 - An Indispensible Resource for Being a Credible Activist

“I need the information by the end of this week.”
“Can I have the information by the end of this week?”

ECONOMIC REALITY OF UNRESOLVED CONFLICT

Unresolved Conflict Increases
Work Avoidance Increases
Productivity Decreases
Accidents and Workers’ Compensation Costs Increase
Sickness and Health Insurance Costs Increase
Absenteeism and Production/Service Costs Increase
Forced Layoffs and Unemployment Insurance Increase
Experienced Employees Decrease
Training Costs Increase

Legal Suits and Litigation Costs: Increase, while Revenues Decrease
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ALTERNATIVE DISPUTE RESOLUTION FIT WITHIN
ORGANIZATIONAL DEVELOPMENT DYNAMICS

Organizational Development (OD) Concepts/Alternative Dispute Resolution (ADR) Impact
Goals: Statement of the Common Focus

Role Clarity (RC): Willingness to Work Together to Achieve Goals
Roles: Clarity of What Each Person Does In Relation to Others

RC: Ability to Work Effectively with Unit Team Members & Input-Output Company Units
Procedures: Documentation of How Work is Done
Role Clarity: Awareness of Opportunities for Process Improvements

Relationships: Patterns of Interpersonal Behavior
RC: Willingness to Share Ideas—leads to—Innovation

RC: Ability to Work Cooperatively—leads to—Increased Productivity
Result: Trust in Peers and Company Leaders—leads to—Vision Realization
Copyright © 2006. All rights reserved. Dr. M.B. Poole-Tracy 3

CHAPTER 13 • Conflict Resolution 213