Page 39 - An Indispensible Resource for Being a Credible Activist

On a scale of 1 to 10, how likely are you to make a suggestion regarding workplace
improvements you might imagine?
On a scale of 1 to 10, how would you rate each of these skills of yours?
A. Conflict resolution?
B. Communication?

C. Self-awareness in general?

COMPANY ASSESSMENT TOOL: CONFLICT
RESOLUTION CLIMATE, DIMENSIONS AND SCOPE

For each item below, give (Company)’s score:

Strongly Agree (4), Agree (3), Disagree (2), Strongly Disagree (1)

1. People clearly understand the results they are expected to achieve and are
empowered to act to achieve them. _________
2. Functional and personal boundaries of responsibility and accountability are
negotiated and clear. _________
3. People can accomplish their task objectives without unnecessary rules or
procedures getting in the way. _________
4. People have the skills, resources, and tools to do their work well, individually or
in teams. _________
5. People are appropriately involved in decisions that affect them, especially ones
that modify their roles. _________
6. People feel free to take informed risks to achieve their job objectives. They also
understand boundaries and consequences. _________
7. Our company has systems and procedures in place to resolve workplace conflict
in a fair and equitable way. _________
8. All employees know where to go if they are having a conflict with another
employee or with their supervisor/manager. _________

9. All managers know about and how to use the internal mechanisms to resolve
workplace conflicts. _________
10. Supervisors, managers, and employee relations staff are free to enlist the services
of external ADR consultants and encouraged to do so as appropriate. _________
11. Our company has clearly defined its Employee Relations policies, practices, and
expectations, and communicates them to employees at every level. _________
12. Managers’ and employees’ use of the conflict resolution resources available to
them is optimal and incorporated in most departments’ daily operations. _________

22 The H R Toolkit