Page 40 - An Indispensible Resource for Being a Credible Activist

13. Conflict is usually on a personal one-to-one basis. _________
14. Conflict often involves multiple parties. _________
15. Conflict tends to be contained within one departmental unit. _________
16. Conflict often spills over into other departments. _________
17. Our company conflicts rarely involve customers. _________
18. Our company conflicts rarely involve vendors or external contractors. _________

September 2007 AEDU-TECH SYSTEMS, INC. 1100 University Ave., Ste 122, Rochester, NY 14607 All Rights Reserved. Contact Dr.
Poole-Tracy for written permission to use the above and for other OD/ADR consulting services. 7

SAMPLE FEEDBACK DELIVERY POLICY
FOR THE MANAGEMENT TEAM

Feedback: Communicating with someone about your experience of them—how they
speak, behave, communicate, or do something.
This policy exists to help keep feedback about employees’ job performance moving
appropriately. This does not mean that managers and employees should feel disempow-
ered to resolve their own conflicts.

Certainly, we should all feel empowered to resolve our own conflicts as they happen in
the course of our regular work contact. However, it is important to remember that feed-
back coming from a person with greater authority is always experienced as a formal eval-
uation—whether that feedback is meant as such or not.
Ideally, feedback should only come at a time when it is scheduled, requested, and given
regularly, and is from a person who has daily work contact with an employee. If feedback
is delivered unexpectedly or by someone who does not have daily work contact with an
employee, the feedback will only create anxiety, stress, and fear in employees. It is VERY
important that feedback be delivered at the appropriate time, in an appropriate manner,
and by the appropriate person in order for it to be most effective.

Therefore, as members of the Management Team and the Executive Management Team,
we must all exercise the use of feedback delivery with care, discipline, and with the use
of Sample Feedback Guidelines.

SAMPLE FEEDBACK GUIDELINES

ANY employee of (Company) regardless of title or reporting structure may give
POSITIVE Feedback to any employee at ANY time. In fact, this is encouraged.

CHAPTER 2 • The Impor tance of Emotional Intelligence for the Credible Activist 23