Page 9 - An Indispensible Resource for Being a Credible Activist

Economic Reality of Unresolved Conflict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Alternative Dispute Resolution Fit within Organizational Development Dynamics . . . . . . . . . . 213
Checklist for Self and Others’ Behavioral Assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Sample Parameters of Autonomy for an HR Director for a Small Company . . . . . . . . . . . . . . . . . 216
Sample Protocol for Supervisor/Staff Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Checklist: Precautions to Take When Preparing Anonymous Memos and
Formal External Complaints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Sample Letter (Nonanonymous Version): Formal External Complaints . . . . . . . . . . . . . . . . . . . . . . 219
Checklist of Resources for Self-Development and Self-Examination . . . . . . . . . . . . . . . . . . . . . . . 220

PART FOUR: THE CREDIBLE ACTIVIST ADDS OD AND EI VALUE
TO THE WORKPLACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

CHAPTER 14: WHAT MATTERS? ACCURATELY DISCERNING MUSCLE FROM FAT . . . . . . . . . . . . . . 222
HR TOOL
Checklist of Safety Training Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

CHAPTER 15: FOSTERING FEEDBACK, TRAINING, AND IMPROVED
PERFORMANCE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
HR TOOLS
Sample Basic Management Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Sample Conflict Resolution Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Checklist of Characteristics of Great Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Checklist of Conditions in a Workplace System that Support Excellent
Employee Job Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Sample Performance Management Procedures: Your Map for Coaching
and Discipline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Sample Training on Delegating, Directing Effectively, and NVC Problem Solving . . . . . . . . . . . . 248
Checklist of Six Questions to Ask Yourself before Disciplining an Employee . . . . . . . . . . . . . . . 250
Sample Feedback Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Sample Managerial Record-Keeping for Employee Job Performance Tracking . . . . . . . . . . . . . . . 252
Sample Manager’s Self-Assessment Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Checklist of 2008 General Mills Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

CHAPTER 16: JOB DESIGN, SELECTION, AND RECRUITMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
HR TOOLS
Sample Form Required by HR for Position Vacancies or Newly Created Positions . . . . . . . . . . . 258
Sample Orientation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Sample Background Checking Company Research Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

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