Page 22 - The Handbook for Quality Management a Complete Guide to Operational Excellence
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8 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s O r g a n i z a t i o n a l S t r u c t u r e s 9
A B C D
Project
A
B
C
Figure 1.3 Matrix organization structure.
multifunctional quality improvement projects are organized using the
matrix form. This approach to project management organization is dis-
cussed in greater detail in Chap. 15.
Cross-Functional Organization Structure
As discussed earlier, a major problem with the functional/hierarchical struc-
ture is the proliferation of focused, departmental perspectives. This invari-
ably results in neglect of company-wide issues. Cross-functional structures
provide a way of breaking down this mind-set. Figure 1.4 shows the basic
layout of a cross-functional organization structure. Note that the appearance
Function executive
Function Function Function Function
Area of A B C D
concern
Quality
Cost
Cycle
time
Figure 1.4 Cross-functional organization structure.
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