Page 26 - The Handbook for Quality Management a Complete Guide to Operational Excellence

12 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s O r g a n i z a t i o n a l S t r u c t u r e s 13

of skills and the pigeonholing of services to be carried out by rather
autonomous and influential specialists, with the administrators
serving for support more than exercising control; common in hospi-
tals, universities, and other skilled and craft services.
4. The Adhocracy Organization. Organized to carry out expert work in
highly dynamic settings, where the experts must work coopera-
tively in project teams, coordinating the activities by mutual
adjustment, in flexible, usually matrix forms of structure; found in
“high technology” industries such as aerospace and in project
work such as filmmaking, as well as in organizations that have to
truncate their more machinelike mature operations in order to
concentrate on product development.
5. The Diversified Organization. Any organization split into semi-autono-
mous divisions to serve a diversity of markets, with the “headquar-
ters” relying on financial control systems to standardize the outputs
of the divisions, which tend to take on the machine form.

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