Page 31 - The Handbook for Quality Management a Complete Guide to Operational Excellence
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18 B u s i n e s s - I n t e g r a t e d Q u a l i t y S y s t e m s T h e Q u a l i t y F u n c t i o n 19
Figure 2.1 (a) Representation of quality activities in the organization (Shewhart, 1939).
(b) Deming’s wheel of quality control (1986). (c) Juran’s spiral of progress in quality (Juran and
Gryna, 1988).
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