Page 224 - The New Gold Standard
P. 224
PRINCIPLE 4: DELIVER WOW!
LIVING THE NEW GOLD STANDARD
D Wow moments happen in every workplace. Collect and
share those stories with all employees to generate an en-
vironment of top performance.
D Annual awards presentations are valuable, but regular,
frequent recognition is necessary to sustain a culture of
excellence.
D Reward excellence by publicly acknowledging the per-
son who went above and beyond, to motivate others to
emulate those behaviors.
D Look for ways to catch your employees doing something
well!
D Whether you rent a small plane to make someone’s wed-
ding happen on time or hand a soaked person a warm
towel and hot beverage, it’s the personal caring that will
create lifetime customers.
D Help your employees to understand how much interper-
sonal power they have individually and collectively to
positively affect the lives of their customers and the over-
all success of the business.
D Providing excellent service is a reward unto itself.
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