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vi                    INTRODUCTION


           sion of personal freedom and affirmation, a forum for all, a univer-
           sal ocean of connectivity and interrelationships unlike anything the
           world has ever seen—and it’s getting bigger every day.

              Barack Obama was the first U.S. president to successfully surf
           the wave of social media (until recently also sometimes referred to
           as new media) and ride it all the way to the White House. As the
           contest heated up in 2008, his campaign ignited political buzz with
           chat rooms and posted daily barrages of online clips showing the
           candidate in action and talking in sound bites. In effect, social media
           put the candidate “on the air” (in this case, in The Cloud or Ether-
           net) twenty-four-seven and kept an interactive dialogue of millions
           of Americans—mostly his target audience of younger voters—
           stoked and buzzing right up to election day. Some pundits have sug-
           gested Obama’s success in the voting booth was due in part to his
           mastery of the new media such as YouTube and Twitter, while the
           McCain campaign relied far more on “old media,” such as newspa-
           pers, magazines, and traditional networks.
              So social media can be a great political resource, and we will see
           more of social media in future campaigns. But without a candidate,
           social media is just a tool and can never take the place of the candi-
           date. Without Obama, social media was just social media.
              No one knows how big social media will eventually become,
           how far it will go, or how it will ultimately effect and infl uence our
           behaviors. No doubt social media will present opportunities for
           future business leaders. But it can never trump fl esh-and-blood
           transactions and interactions. Twitter, Google, Facebook, YouTube,
           LinkedIn, and more on the way can help market your business—
           and you—but they can never be you.
              Social media can never be:

              the new CEO who so impresses the analysts that the stock
                 soars 20 percent the next day
              the team leader who drives productivity up 15 percent
              the entrepreneur who articulates the vision that shapes a whole
                 new industry and makes markets
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