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Information can include knowledge of previous history of this process, data on past or
current process performance, knowledge of suppliers and/or customers, knowledge of
the informal leaders in the area, special technical expertise, etc. Sources can include
persons with the knowledge, guardians of the data, names and contact information of
the key players, Web addresses, book or report titles, file names, etc.
Worksheet 49. Information Resource Catalog
Information Source
120
