Page 236 - The Toyota Way Fieldbook

212 THE TOYOTA WAY FIELDBOOK

Philosophy
Eliminate waste

Performance measures Principle
Total system cost, Use only reliable,
quality, delivery thoroughly tested
technology that serves the
people and processes

Strategy
Improve good decision
processes with IT

Tools
Results
A3, problem solving, Method
Reduce waste,
nemawashi, kaizen. Develop good human
make better
thorough process first
decisions
consideration, pilots
Reason
Support human
decision making with
fast, reliable data

Controls Effect
Visual controls, IT supports problem
nemawashi, hansei solving and kaizen

Figure 9-4. Lean IT process

As described in the Agillence software case earlier in the chapter, new IT
faces a high hurdle at Toyota. The process used for adopting the Agillence soft-
ware is typical at Toyota and follows the flow of logic in Figure 9-4, above, for
a lean IT process. It is not enough to show in the abstract that IT can automate
a process or provide more and better information. It must be clear how it will